Privacy Policy

Privacy Policy

In this Privacy Policy, it is explained what we do with your personal data within the framework of the provision of the services that we offer on the website (hereinafter “THE COMPANY”), such as the reservation of tables in our restaurants. , the ability to apply for jobs, communications, etc. (hereinafter “SERVICES”). We also explain the policy on the data we collect when you visit the Platform.

For the purposes of the applicable legislation on data protection, you will have to take into account the following:

If you reside in a member country of the European Economic Area, the processing of your data and this Privacy Policy will be governed by the General Data Protection Regulation or Regulation [EU] 2016/679) (the “RGPD”).

The company responsible for the personal data is GRAL, S.C (hereinafter THE COMPANY, US or THE RESPONSIBLE FOR THE TREATMENT). To contact the representative of the Treatment Manager you can send an email to:

Failure to provide certain information indicated as mandatory may mean that it is not possible to manage your registration as a user or the use of certain Services available on the Platform.

In order to register and browse the Platform you must be over 16 years of age. THE COMPANY may use your personal information to verify your age and guarantee compliance with this restriction.

2. Legal basis for processing personal data

The collection and processing of your personal data is mainly based on the contractual and/or pre-contractual relationship that you have with us.

When we send you our newsletters and Services or use the email you have provided to contact you in a personalized way or recognize you on your next visit, we rely on informed consent.

The processing of the information collected by our cookies is based on the informed consent you give us, in accordance with current legislation.

3. Personal information we collect

To register on the Platform and be able to identify you, we will request that you provide us with your email address and date of birth.

To create a profile on the Platform you can include personal information such as your country or city of residence, photo, name and surname and any other additional information you wish to share in your profile.

When you visit or use our Services, We record data such as the frequency of use, the dates and times you access the Services, when you view or click on specific content, your menu preferences or news that you share. We use login logs, when you read our emails, and Internet Protocol (“IP”) addresses to identify you and record your use of the Platform.

We do not make automated decisions based on profiles, beyond advertising personalization and legitimate Internet fraud prevention.

We receive information through other platforms such as if you register through Facebook or similar technologies. This could include personal text or images available on the external page.

4. Purposes

THE COMPANY, as Data Controller, will process your personal data for the following purposes:

Manage your registration as a user of the Platform to identify you and give you access to the Services that are available to you as a registered user of the Platform.
Contact you via email, in relation to updates or informative communications related to the functionalities, products or services contracted, including security updates of the Platform, whenever necessary or reasonable for your execution.
Address the requests or requests that you make through the customer service channels available on our Platform.
We also use your information to generate aggregate data that does not identify you. For example, generating statistics about our users, the number of impressions or clicks on a given course or project, or the demographic distribution of visitors.

5. Options

As part of the Service and when the user has expressly consented, THE COMPANY may use your personal data to make personalized advertising available to you, related to our own products and services, or those of third-party collaborators, through emails or other means. of electronic communication. In order to improve the attention we provide you, we inform you that the personal data related to your reservations, interests and preferences may be used by THE COMPANY for the purposes of analysis, generation of usage profiles, marketing studies, quality surveys and improvement of interaction with our customers.

If you do not want to receive certain communications by email, simply access the Notifications section within the Profile Edition and you will be able to manage the emails and notifications that you receive.

Likewise, you can unsubscribe from notifications by following the instructions that we provide you with in each communication.

6. Data retention period

We will keep your personal data during the validity of the contractual relationship with us and, once it has ended, during the prescription periods of the obligations that may have arisen from the processing of the data and/or the legally established periods.

7. Recipients of the data

To fulfill the purposes indicated in this Privacy Policy, it may be necessary for us to communicate or transfer your personal data to third parties for the following reasons:

Business Transfers: In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to treat your personal information in a manner consistent with our Privacy Policy. Of privacy.
Service providers: to provide services on our behalf or to assist us with the services we provide to you. For example, we contract with service providers to provide marketing, advertising, communications, infrastructure and IT services, to personalize and optimize our service, to process transactions with credit cards or other payment methods, to provide customer service customer, collect debts, analyze and improve data (such as data about user interactions with our service), and process and administer satisfaction surveys. For the efficiency of the service, said collaborators and providers may be located in the United States or other countries or territories located outside the European Economic Area that do not provide a level of data protection comparable to that of their country or, where appropriate, that of the Union. European.

By accepting this Privacy Policy, you expressly authorize us to process and communicate your personal data to the aforementioned companies and/or to transfer your personal data to the aforementioned service providers as data processors located outside the European Economic Area for the purposes described herein and give you a complete service. When on the occasion of an exchange of information we transfer personal information to countries outside the European Economic Area and to other areas that have data protection laws, we will ensure that the information is transferred in accordance with this Privacy Policy and that it is permitted. current legislation on data protection.

8. Data protection rights

As Data Controller, we are committed to respecting the confidentiality of your personal data and guaranteeing the exercise of your rights. At all times you can exercise the following rights:

Right of access. You have the right to confirm that we are processing your personal data and, if so, to obtain a copy of said data and complete information about the processing.
Right of rectification. You have the right to correct errors, modify inaccurate or incomplete data and guarantee the certainty of the information being processed.
Right of deletion. You have the right to request the deletion of your data without undue delay, in the event that the treatment is illegal or the purpose that motivated its treatment or collection has disappeared.
Right to limitation of treatment. You have the right to request the suspension of the treatment in the event that it is illegal or the accuracy of the data has been challenged.
Right of opposition. You have the right to oppose the processing of your data when its purpose is direct marketing or when the processing must cease for reasons related to your personal situation, unless a legitimate interest is proven or it is necessary for the exercise or defense of claims.
Right not to be subject to individualized decisions. You have the right not to be the subject of a decision based solely on automated processing, including profiling, that produces legal effects or affects you, unless it is necessary for the execution of a contract, is permitted by law or you have given your explicit consent.

To exercise these rights, please send an email to:, clearly indicating (i) your identity, indicating, at least, your full name and the email address you used when buying or registering in GRUPO CACHEIRO as well as a document that allows you to prove your identity, and (ii) the right or rights that you exercise.

The exercise of these rights is free, unless manifestly unfounded or excessive requests are made, in which case the interested party may be required to bear the cost of processing.

9. Information about cookies

We use cookies, which are small files with information about your browsing on this Platform and whose main purpose is to facilitate your browsing on it. Please read our Cookies Policy to learn more about the cookies we use, their purpose and other information of interest.

10. Modifications

We will update this Privacy Policy from time to time and in response to requirements arising from legal, regulatory or operational changes. We will notify you of such changes (including their entry into force) in accordance with the law.